Standard internet Terms & Conditions
This contract is entered into between you and Pinocchio Hotel, a 100% Vietnamese owner, organized under the Vietnamese Law on the private business, under the License N° 12H 0700001134 HKD on 06 May 2010, as further amended, issued by the Department of Finance and Planing of the People's Committee of Sapa, Lao Cai Province, with its principal place of business located at 15 Muong Hoa Street, District Sapa, Lao Cai Province, Vietnam.
The present Standard Internet Terms & Conditions apply only to bookings made via our website: www.pinocchiohotel.com
2. Provision of the services
Pinocchio Hotel agrees to supply to you part or all of the following services: accommodation, transportation (plain, trains, bus from our partners such as Vietnam Airlines, Ratraco, Hai Van...), and packages, on terms and conditions of the Standard Internet Terms and Conditions and on terms and conditions of the Specific Internet Terms and Conditions.
By accepting the Standard Internet Terms & Conditions, you accept the applicable Specific Internet Terms & Conditions. The Specific Internet Terms & Conditions are written on the confirm email when you book the services from our hotel.
In the event of any conflict between the present Standard Internet Terms & Conditions and the Specific Internet Terms & Conditions, the following order of precedence shall apply but only to the extent of such conflict:
• Specific Internet Terms & Conditions
• Standard Internet Terms & Conditions
All the rates given are at the discretion of Pinocchio Hotel, and may be revised at anytime, upon Pinocchio Hotels' decision, without any notice.
Room published rates are for one room for one night (single or double or triple occupancy), inclusive of government tax, service charge & breakfast. The specific case will be noted by the confirmed email.
The Holiday Specials: valid during the mentioned date (they can be extended).
The rates mentioned on the site are quoted in US dollars and non-commissionable.
Pinocchio Hotels' rates cannot be posted on any website, without prior written approval from Pinocchio Hotel.
4. Child policy
Accommodation: Free of charge up to two children under 8 years old, staying in the parents' room and using the existing bedding. Breakfasts will be chargeable (see Meal rates in the restaurant page).
Extra bed / Sofa bed: Children requiring extra bed or sofa bed will be charged US$10++ per bed, inclusive of breakfast for up to maximum 2 children between 5 - 10 years old. Baby cots are not available in Pinocchio Hotel.
Meals: An inclusive breakfast is served only for the number of guests who stay and pay the room, it is NOT free for the other people and the children in case of free of charge as mentioned above.
Transportation: Free of charge for children basing on our partners' policy.
5. Tax and Service Charge
Pinocchio Hotel reserves the right to adjust the tax and service charge without prior notice in the event of alterations by the government.
All the rates are inclusive of tax and service charge, unless stated otherwise in the Specific Internet Terms & Conditions.
Through our online booking system, you will be able to make your booking. For peace of mind, you will receive by email a reservation confirmation, including the details of your reservation. It is recommended that you keep a copy of this reservation confirmation, preferably by printing the page.
In the event that you have to modify or cancel your reservation, you might need the reservation confirmation. Modifications and cancellations (for bookings made on this website) can be made via the email.
7. Guaranteed Reservations
By securing your online reservation, we base the on the agreement between you and Pinocchio Hotel on the last confirmed email.
8. Cancellation & No Show Policy
If there is a cancellation of a room or package reservation less than 3 days prior to the arrival date, Pinocchio Hotel reserves the right to impose a one night room charge for all rooms or packages reserved. Cancelling less than 24 hours prior to the arrival date or not showing will incur full charge for all rooms and packages reserved.
Regarding the train ticket services, cancellation must be made 3 days prior to departure date. In the event of a cancellation less than 3 days prior to the departure date, Pinocchio Hotel reserves the right to impose a 80% charge for all berths or seats reserved. Cancelling less than 48 hours prior to departure date or not showing will incur full charge for all berths or seats reserved based on return trip.
Prices are subject to change without notice.
Prices inclusive tax and / or service charge (subject to change without notice)
Cancellation of transfers made less than 24 hours in advance, will be charged the full cost of the transfer.
10. Check In & Check Out procedures, and Reservation Extensions
Check in time is from 11:00 AM, and check out time is at or before 10:00 AM.
If your arrival is early in the day and you prefer immediate access to your room before (11 AM), we recommend reserving for the prior night to guarantee immediate access, anyway, if the room is available at your arrival time, you can immediately have the room. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel. If you choose not to reserve, we will be glad to store your luggage.
Extension of check out time is subject to availability and will be charged as follows:
Check out until: 15:00 - 50% of the prevailing rates (subject to a possible rate change)
Check out after: 15:00 - 100% of the prevailing rates (subject to a possible rate change)
Extensions will require a new reservation for the additional date(s), subject to availability and prevailing rates, and are subject to a possible rate change.
11. Insurance coverage
All guests should have their travelling insurrance and Pinocchio Hotel is not responsible of any case of insurrance.
Cancellation by Us:
Pinocchio Hotel may be obliged to cancel travel arrangements due to circumstances beyond its control. These may be for reasons of force majeure (cancellation/alteration of domestic scheduled services, technical problems with transportation, contamination, closure of airport or train stations, war [whether declared or not], threat of war, riots, civil disturbances, strikes, disasters, terrorist activities or threat of such, etc...).
In such cases, Pinocchio Hotel shall inform direct clients without delay and shall offer clients the choice of alternative dates or a full refund of all money paid.
Apart from the accommodation and services directly operated by Pinocchio Hotel, Pinocchio Hotel do not own or operate all of the accommodation, transport or other facilities used in connection with its packages. Pinocchio Hotel therefore cannot accept liability for negligence of the staff of these organizations. Pinocchio Hotel make arrangement with hotel partners, transportation companies, local boats, and other independent parties to provide you with the travel arrangements you purchase. These parties are independent suppliers over whom Pinocchio Hotel have no direct control.
Pinocchio Hotel is not liable in the event of any failure by any person or company to render any transportation, accommodation or other travel service to be provided on the journey, or for expenses incurred due to delays caused by the weather, strikes, war, civil disturbances, natural disasters, flight delays, government actions, mechanical failures or any act of God.
Pinocchio Hotel cannot assume any responsibility for flight delays, cancellations or missed connections and are not liable for any expenses or consequences resulting there from, and such expenses shall be borne by the client.
The participant waives any claim against Pinocchio Hotel for any damage to, or loss of, property, or injury or death, due to any act, or negligence of any airlines, surface transportation companies, hotels' partners or any person rendering any of the services or accommodation included. In case of death or injury, loss or damage to property on board a means of transportation not owned and managed by Pinocchio Hotel, the passenger accepts to waive any right of action against Pinocchio Hotel since any claim shall be solely pursued against the owner of the vehicle, according to the law of the country in which these services are rendered.
Pinocchio Hotel cannot be held responsible for any claim, losses, damages for delay of baggage or other properties, inconvenience, loss of enjoyment, upset and disappointment, distress or frustrations, whether physical or mental, resulting from any act or omission of any independent party providing services. Pinocchio Hotel shall take all reasonable steps to ensure that organizations providing services maintain standards which are acceptable within the norm in each locality.
In the event of a service being withdrawn by any of its suppliers, Pinocchio Hotel shall have no responsibility beyond refunding all monies paid by the participant. Payment for reservations on any Pinocchio Hotels' accommodation or packages shall constitute consent to all the provisions in the Terms and Conditions published herein.
13. Effective date of the contract
The contract shall be effective upon the booking, considering that no booking on the Pinocchio Hotel website is possible, unless you have read and accepted the present Standard Internet Terms & Conditions.
14. Governing law and jurisdiction
The law governing the contract is the law of Vietnam. Any dispute, controversy or claim relating to the contract shall be resolved by one or more arbitrators appointed in accordance with the Rules of Conciliation and Arbitration of the Vietnam International Arbitration of the Chamber of Commerce. The Arbitration shall take place in Lao Cai, Vietnam.